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City Utilities Customer Service Lobby

City Offices — 301 E Central St, Springfield, 65802

Opens 8 AMas of Fri, Oct 30 · 3:51 AM

About this listing

City Utilities of Springfield is the municipally owned utility that provides electric, natural gas and water service in Springfield. Its customer service lobby handles account questions, service starts and stops, and bill payments.

Services: Start, transfer or stop utility service; Utility bill payments; Account, billing and payment arrangement questions; 24-hour payment kiosks.

City Utilities of Springfield · Local Government listing · Official source

Weekly hours

SundayClosed
Monday8 AM – 4:30 PM
Tuesday8 AM – 4:30 PM
Wednesday8 AM – 4:30 PM
Thursday8 AM – 4:30 PM
Friday8 AM – 4:30 PM
SaturdayClosed

Source: Official source · updated 2026-10-29

Note: Lobby hours, excluding holidays. The customer service phone line is answered Monday through Friday, 7:30 a.m. to 5:30 p.m. Payment kiosks at this address are available 24 hours a day. To report a power outage, call 1-888-863-9001; to report a downed wire or gas odor, call (417) 863-9000 immediately.

Special hours

  • 2026-11-11: Closed
  • 2026-11-26: Closed
  • 2026-11-27: Closed
  • 2026-12-25: Closed
  • 2027-01-01: Closed
  • 2027-01-18: Closed
  • 2027-02-15: Closed
  • 2027-05-31: Closed
  • 2027-06-19: Closed
  • 2027-07-04: Closed
  • 2027-09-06: Closed
  • 2027-11-11: Closed
  • 2027-11-25: Closed
  • 2027-11-26: Closed
  • 2027-12-25: Closed

Local verification

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Registry matches

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Contact

Hearts and comments

Source records

curated · city-utilities-customer-service · fetched 2026-10-29
{
  "slug": "city-utilities-customer-service",
  "name": "City Utilities Customer Service Lobby",
  "agency": "City Utilities of Springfield",
  "jurisdiction": "city",
  "category": "city-services",
  "summary": "City Utilities of Springfield is the municipally owned utility that provides electric, natural gas and water service in Springfield. Its customer service lobby handles account questions, service starts and stops, and bill payments.",
  "services": [
    "Start, transfer or stop utility service",
    "Utility bill payments",
    "Account, billing and payment arrangement questions",
    "24-hour payment kiosks"
  ],
  "address": {
    "street": "301 E Central St",
    "unit": null,
    "city": "Springfield",
    "zip": "65802"
  },
  "phone": "(417) 863-9000",
  "website": "https://www.cityutilities.net/185/Contact-Us-Options",
  "hours": [
    {
      "days": [
        "Mon",
        "Tue",
        "Wed",
        "Thu",
        "Fri"
      ],
      "open": "08:00",
      "close": "16:30"
    }
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  "hoursNote": "Lobby hours, excluding holidays. The customer service phone line is answered Monday through Friday, 7:30 a.m. to 5:30 p.m. Payment kiosks at this address are available 24 hours a day. To report a power outage, call 1-888-863-9001; to report a downed wire or gas odor, call (417) 863-9000 immediately.",
  "source": "https://www.cityutilities.net/185/Contact-Us-Options",
  "confidence": "confirmed",
  "lat": 37.217436,
  "lng": -93.290916
}